MONEY BACK GUARANTEE
WE WANT YOU TO BE 100% HAPPY. THERE'S NO RISK WITH getUNBOXED.
RETURNING PRODUCTS AND CANCELLING MEMBERSHIPS IS SUPER EASY.
- You can return the complete box to us with 7 days of receiving it.
Products must remain unopened for hygiene purposes.
- You can return some items and keep others. Pay retail price + R100 delivery charge for those items you keep. Returned products must remain unopened for hygiene purposes.
- We almost never charge to bring products back to us.
However, like all online stores, we must reserve the right to levy a handling charge if required. In this case, we'll give you the option to return your order to us yourself.
- To log a return: Simply contact us by email or telephone and we will revert in no time with details.
We'll refund you within 7 working days of receiving the box and confirming all the products are unopened.
We'll try to refund the account you paid with. Banks do not allow refunds on some card types, in which case we will request proof of bank details for an EFT refund.
Cancelling or freezing your membership
Cancel or free your membership with one click before payment date.
We don't believe in locking you into a long-term contract. And we don't put admin hurdles in front of you if you want out. It's literally one click to cancel or freeze your membership, and one click to reactivate it.
To cancel or freeze your membership: Ensure you are logged in. Go to My Account > Subscriptions. View the subscription and, under actions, click Cancel.
SIGN UP TO OUR NEWSLETTER